Job Description

SUMMARY: Under the general supervision of the Software Systems Supervisor, the Programmer Analyst provides software support for various key business functions.  The incumbent is accountable for the development, implementation, testing, reliability, and integration of computer software used to manage the Cooperative's business activities.  The incumbent provides ongoing support of real time software systems from third parties or software developed internally.  The Systems Analyst provides technical support for real time SCADA systems used in monitoring and controlling generation, gas pipeline, electric transmission, and electric distribution assets.  The incumbent works directly with internal customers to obtain desired solutions.  Also, the incumbent maintains compliance with all applicable NERC CIP Cyber Security Standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.  Develops, installs, and tests software applications using current software development tools.  Assists with the administration of relational and proprietary databases for new and existing substations, switch stations, generation assets, wind farms, gas pipelines, and distributed generation systems to support mission critical real time systems.  Helps maintain software to interface with and exploit the functions of remote intelligent devices.  Supports continuous data exchanges with our marketing agency and other industry entities to properly function in regional markets.  Assists with the maintenance of automatic generator control software to accomplish control area load following.  Keeps market related software current with changing market protocols and processes.  Applies multiple standard communications protocols to monitor and control remote assets.  Maintains web servers with current web development tools.  Tracks, evaluates, installs, tests, and documents all software changes.  Responsible for securing all critical cyber assets to prevent malicious intrusions.  Participates in cyber incident response exercises and disaster recovery tests.  Participates in upgrade projects of critical software and hardware systems.  Maintains archived business data and documentation as required for business and compliance needs.  Supports meter reading software and wholesale billing software.   Supports software algorithms associated with load and wind generation forecasting.  Shares 24 hour software technical support responsibilities.

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Analysis/Design: Synthesizes complex or diverse information; Collects and researches data; Uses experience to complement data; Designs work flows and procedures; Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Professional Knowledge: Generates creative solutions; Translates concepts and information into applications; Uses feedback to modify recommendations; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings; Writes clearly and informatively; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives; Develops realistic action plans.

Project Management: Develops project plans; Coordinates projects effectively; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change; delays, or unexpected outcomes.

Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments to customers.          

Cost Consciousness: Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the education, experience, knowledge, skills, abilities, and behaviors required.

Education and Experience: A bachelor's degree in a computer or information systems related field.  Directly related experience may be substituted for education at the rate of two years of experience for one year of education.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical documents and procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of employees, managers, clients, customers, and the general public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry, trigonometry, calculus and differential equations.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. 

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: Ability to use applicable computer programming languages related to enterprise business systems or real-time data acquisition systems.  Proficient at operating personal computers using Microsoft Office Suite.

CERTIFICATES, LICENSES, REGISTRATIONS: Current driver's license required.

WORK SCHEDULE REQUIREMENTS: This job may require a work schedule in excess of a 40 hour week and travel on short notice.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to stand; walk; and sit. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment may be usually quiet.

MUST MEET ALL PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

MINORITIES AND WOMEN ARE ENCOURAGED TO APPLY

WFEC IS AN EQUAL OPPORTUNITY EMPLOYER

M/F/D/V