Job Description

•(a)      To greet all TCEC visitors in a courteous manner, promoting good will and a cooperative spirit.  Visitors should be given immediate assistance and direction to the appropriate department.
•(b)      Receives bill payments over the counter, at drive thru, and from depositories.
•(c)      Responsible for incoming mail payments, balance payment stubs to checks and post to computer. 
•(d)      Reconciles daily cash/check and payment stub totals, prepares daily summary sheet and deposits balanced and reconciled daily deposit in district bank by means of lockable bank bag.
•(e)      Responsible for assisting customers with credit card payments via the automated telephone system.
•(f)       Opens and closes member-owner entrances to office and vault each morning and afternoon.
•(g)      Enters service charges in computer.
•(h)      Answers all incoming telephone calls and routes the caller to the proper department or individual.
•(i)       Answers members concerns and questions.
•(j)       Assists members with the new service process.
•(k)      Serves as member of on call team on rotating basis to answer calls during power outages.
•(l)       Maintains reception area in a neat and orderly fashion
•(m)    Represents the Cooperative at community organizations and functions (fairs, parades, meetings, etc.) in the service area as a member, guest speaker or participant.
•(n)      Assists and provides input in the Cooperative marketing plan by implementing any new programs.
•(o)      Assists Safety Director in presenting Safety Programs for children and adults.
•(p)      Coordinates and assists in the Cooperative functions including the Annual Meetings, Christmas Party and Picnic.
•(q)      Conducts training sessions and meetings as needed.
•(r)       Approves time sheets, vacation schedules and sick leave for all reporting personnel.
•(s)      Performs as a communication link both upward to the Manager of Finance and Administration and downward through the department personnel to assure that accurate information is used in day-to-day activities.
•(t)       Keep senior management informed by collecting, analyzing and summarizing information and preparing reports as needed.
•(u)      Counsels and advises subordinates. 
•(v)      Periodically reviews position descriptions for all reporting personnel and recommends necessary changes.
•(w)     May be required to compile information, write articles and edit the Cooperative's newsletter.
•(x)      Provides assistance to members regarding energy use, HVAC equipment, lighting and electrical appliances, technical advice and written materials.
•(y)      Provides coaching for all Member Service Representatives to promote the resolution of all member inquiries without transferring to other departments.
•(z)      This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include other duties or responsibilities that management deems necessary.
•(aa)   Participates in safety meetings, training programs and annual meeting as required. Job Requirements •(a)      High School Diploma or equivalent
•(b)      Associates Degree required.
•(c)      Bachelor's Degree preferred.
•(d)      Two to three years quality customer service experience.
•(e)      Excellent attention to detail
•(f)       Good oral and written communication skills.
•(g)      Ability to interact in a positive manner with internal and external contacts.
•(h)      Able to use office equipment such as cash register, adding machine, fax, copier, printer, etc.
•(i)       Basic knowledge of Microsoft Windows and Microsoft Office.