Job Description

Job Duties: Primary customer contact for incoming technical service isues. Respond to telephone, email and fax requests for technical support. Monitor and follow up with customers on open issues. Escalate customer issues and request assistance as appropriate. Serve as primary contact for after-hours support coverage on a rotating basis. Ability to travel to customer sites, installations,upgrades,product demonstrations and training as required. Ensure that customer interactions are professional and demonstrate the highest possible level of service. 

Job Requirements:Previous Unix experience(HP-UX preferred, AIX and Solaris will be considered),Unix shell scripting, knowledge and experience with SQL query language, Oracle Enterprise Manager and SQL Developer and Oracle flashback recovery required. Hewlett Packard CSA, Oracle 10g preferred.