Job Summary This position is responsible for installing and supporting NISC customer systems and IT-related applications in a Linux/Java/Oracle/Progress environment. This includes the iVUE Administration and SysAdmin applications, as well as ancillary products such as eBill, Document Imaging, Microsoft Windows desktop operating systems and Microsoft Windows Server networks. Perform system and software installations, configurations, upgrade tasks, hardware troubleshooting and performance analysis for NISC customers. Assist other NISC departments with technical-related customer needs. Up to fifty percent travel to our customer’s sites is required. Essential Duties and Responsibilities

• Provides staging, installation, configuration, and user training for customer equipment; onsite or remotely.
• Assist NISC customers with IT support needs.
• Provide problem resolution to Linux operating system issues.
• Provide problem resolution to Intel based hardware issues.
• Provide problem resolution to customer application issues and answer questions in areas such as backups, restores, error messages, printers, security, and system integration.
• Debug customer PC client issues related to the Windows Operating System and the Java client.
• Perform OS and firmware upgrades.
• Provide customer phone support as part of an ACD (Automatic Call Distribution) environment.
• Provide customer phone support as part of an on-call, after hours rotation on evenings and weekends.
• Document customer issues in NISC’s contact tracking (iVUE Support) system

Qualifications   Knowledge, Skills, and Abilities:  

• Strong customer orientation.
• Experience with the setup and support of Intel based hardware.
• Experience with the setup and support of Microsoft Windows Server operating systems and Terminal Server.
• Experience with the setup and support of Linux operating systems.
• Experience with the setup and support of Microsoft Windows desktop operating systems and software.
• Experience with the setup and support of TCP/IP networks.
• Working knowledge of Virtual Private Networks (VPN), firewalls, and network security.
• Strong problem solving skills and attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
• Commitment to NISC's Statement of Shared Values.

    Education and Experience:   Bachelor’s degree in a computer related field is preferred.